Privacy Policy

1. Introduction

Ratana Counsel ("we", "our", "us") is a legal practice registered in Bangkok, Thailand, providing pension legal advisory services. We take the privacy of our clients and website visitors seriously. This policy explains what personal information we collect, why we collect it, how we use it, and what rights you have in relation to it.

This policy applies to all personal data processed in connection with our website at ratanacou.cyou and our legal services. By using our site or engaging our services, you acknowledge that you have read this policy.

For data-related enquiries, contact us at: [email protected]

2. What Personal Data We Collect

We collect personal information when you:

• Submit an enquiry through our contact form (name, email address, telephone number, and any details you include in your message)
• Engage us to provide legal services (identity documents, pension documentation, correspondence history, financial details relevant to your matter)
• Communicate with us by email or telephone

We also collect limited technical data through our website, including IP addresses, browser type, and pages visited, through analytics cookies (where consent has been given).

3. Legal Basis for Processing

We process your personal data on the following legal bases under Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Contract performance: To provide the legal services you have engaged us for.
• Legitimate interests: To respond to enquiries, maintain records, and improve our services.
• Legal obligation: To comply with applicable laws and professional regulatory requirements.
• Consent: For optional communications such as newsletters or updates, where you have explicitly opted in.

4. How We Use Your Data

• To respond to your enquiry and assess whether we can assist you
• To deliver the legal services you have contracted us to provide
• To communicate with pension authorities, funds, and third parties on your behalf (only where instructed)
• To meet our professional and regulatory obligations as a licensed legal practice
• To analyse website usage in aggregate, in order to improve site performance

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Data Sharing

We may share your personal information with:

• Pension authorities and fund administrators — only where you have specifically instructed us to act on your behalf
• Our professional advisers — such as specialist counsel engaged for specific aspects of your matter, subject to confidentiality obligations
• IT and hosting service providers — who process data on our behalf under strict data processing agreements
• Regulatory and law enforcement bodies — where we are legally required to disclose information

We do not transfer your data outside Thailand except where necessary for the specific purposes of your legal matter (for example, corresponding with overseas pension authorities).

6. Data Retention

We retain client files and correspondence for a period of seven years following the conclusion of an engagement, in line with our professional obligations. Website enquiry data is retained for up to two years from the date of submission. Analytics data is anonymised and retained for up to 26 months.

7. Data Protection Measures

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encrypted transmission of data to and from our website (HTTPS)
• Restricted access to client files, limited to staff with a direct need
• Secure storage of physical documents in locked, access-controlled premises
• Regular review of data handling practices

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with applicable Thai law.

8. Cookies

Our website uses essential cookies necessary for basic site functionality, and optional analytics and preference cookies where you have given consent via our cookie banner. For full details, please read our Cookie Policy.

9. Your Rights

Under the Thailand Personal Data Protection Act and applicable law, you have the following rights:

• Right of access: To request a copy of personal data we hold about you
• Right to rectification: To request correction of inaccurate data
• Right to erasure: To request deletion of your data, subject to our legal obligations
• Right to data portability: To receive your data in a structured, machine-readable format
• Right to object: To object to processing based on legitimate interests
• Right to withdraw consent: At any time, for processing based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you believe your rights have not been respected, you may lodge a complaint with Thailand's Personal Data Protection Committee.

10. Third-Party Links

Our website may contain links to external sites, including government pension portals and regulatory bodies. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing any personal information.

11. Children

Our services are intended for persons aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently received data from someone under 18, please contact us and we will delete it.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will notify active clients directly. The current version is always available on this page. Continued use of our site following an update constitutes acceptance of the revised policy.

13. Contact

Data Controller: Ratana Counsel
119 Ratchadamri Road, Pathum Wan, Bangkok 10330, Thailand
Email: [email protected]
Phone: +66 2 652 38 74